Atlanta Airport Phone Numbers and Customer Service

Call Guest Relations at (404) 530-7300 or (800) 897-1910 for a problem with the airport itself. For something left on a plane or at a gate, call the airline. Its number is in the tables below.

Who to call at the airport

ATL’s Guest Relations page also has an online form. It says every inquiry other than an on-site emergency gets a reply within one business day. Mail goes to the Department of Aviation, P.O. Box 20509, Atlanta, GA 30320.

In an emergency, call 911

In an emergency, call 911. For an on-site emergency at the airport, ATL’s Guest Relations page lists 404-530-6800.

The Atlanta Police Department is listed at International Terminal arrivals, and our police page shows where. For medical trouble, look for the defibrillator wall signs or ask any airport staff member. Our medical page lists the defibrillators in each concourse.

Who has the thing you lost?

• On a plane or at a gate: call the airline, as ATL’s lost and found page says. Delta also has its own Lost & Found in the Domestic Terminal.
• In the terminal or at a security checkpoint: ATL says items found there are handed in to its Lost and Found, and TSA says it keeps items left at a checkpoint for at least 30 days. The office is in the Domestic Terminal Atrium on the 3rd floor, across from the USO office. You can email lost@aatc.org or file a lost item report online.

ATL’s own pages don’t agree on the office hours. Its lost and found page says 7 a.m. to 9 p.m. Monday through Friday, excluding weekends and holidays, and its FAQ gives 8:30 a.m. to 5 p.m. Email before you make the trip, because you can’t tell which set is right.

Airline phone numbers

ATL’s airlines page lists these numbers. If you’ve landed at the International Terminal, its arrivals level also has Bag Services.

Domestic carriers:

International carriers:

Rides, shuttles and parking

ATL’s ground transportation page lists 404-530-6674 under permit applications for ground transportation companies. Our parking page lists every garage and lot with its published rate.

For shared-ride shuttles, ATL tells you to contact the companies directly with questions or reservations. These seven serve downtown, midtown and Buckhead.

A number of hotels around the airport run free shuttles. ATL says to contact your hotel directly for arrival or departure times. ATL’s list of hotels offering shuttle service starts with these seven.

The Sonesta Atlanta Airport South hotel desk number is 404-487-5000. Our hotels guide lists shuttle hotels with their stalls on Aisle C.

If you’d rather ask a person

Customer Experience Representatives work throughout the airport to answer questions and give directions. At the Domestic Terminal’s west crossover they give out information on flights, ground transportation and hotels. They also work the transportation mall around the Plane Train.

Information desks are on Concourse E, Concourse F and at International Terminal arrivals.

For airline help in person, Delta has five Help Desks:

• Concourse A, south of center
• Concourse B, center
• Concourse C, near Gate C40
• Concourse E, center
• Concourse F, next to Gate F6

Wheelchair and mobility help in person

ATL lists Wheelchair Assistance and Delta Wheelchair Assistance in the Domestic Terminal and on Concourse A. Concourse B has Wheelchair Assistance, and Delta’s is next to Gate B27. At International Terminal departures, ATL lists Delta Wheelchair Assistance. Our accessibility services page lists each wheelchair desk.

ATL’s advice is to ask for a wheelchair when you book, or on arrival at your airline’s ticketing counter. If you bring your own, tell the airline its size, weight and type when you book.

Sources

• Our police page, medical page, lost and found page, parking page, information desks page, accessibility services page and hotels guide
• ATL contact us, guest relations, lost and found, Customer Experience Representatives, airlines and ground transportation pages, published by Hartsfield-Jackson Atlanta International Airport