Baggage services

Good to know

• Domestic flights use North or South baggage claim in the Domestic Terminal, and the terminal map marks both. Each side has its own numbered carousels, so match the side as well as the number.
• The airport's flight results list a bag claim number and a terminal for each arriving flight, given as North Terminal, South Terminal or INTL Terminal.
• International flights use seven carousels on the Arrivals level of the International Terminal, past the U.S. Customs and Border Protection hall. They hold bags for Atlanta-bound passengers who arrive at Concourse E or F and for connecting passengers who arrive at Concourse F.
• Past baggage claim, Atlanta-bound passengers turn right into the Arrivals hall, where friends and family wait. Passengers connecting to other U.S. destinations turn left to the baggage recheck counters, then follow signs to the Concourse F Plane Train station or the pedestrian walkway.
• Atlanta-bound passengers cannot return to the secured areas after they collect bags at the International Terminal baggage claim, so the airport runs shuttles from that level to other facilities.
• For a lost bag, the airport tells you to contact your airline directly. The numbers its airline directory lists are (800) 221-1212 for Delta and (800) 433-7300 for American.
• If a bag does not arrive, Delta asks you to visit its Baggage Service Office at the airport and meet a Delta representative. You get a file reference number for receipts and reimbursement, and the Fly Delta app can track the bag.
• American gives a 13-character file ID when you report a delayed bag. On a flight within the U.S., report within 4 hours of arriving, or within 12 hours if you used Bags VIP Luggage Delivery. On an international flight, report before you leave the airport.

Sources: Hartsfield-Jackson Atlanta International Airport, Delta Air Lines, American Airlines